- data protection at a glance
- General information
- Analysis tools and tools from third-party providers
- SSL and TLS encryption
- note on the responsibility
- data protection officer
- rights of the user
- Revocation of your consent to data processing
- Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)
- Right to lodge a complaint with the competent supervisory authority
- Right to data portability
- Information, correction, blocking, deletion
- Encrypted payment transactions on this website
- Information, blocking, deletion
- data processing on our website
- Cookies
- Cookies used
- Legal basis
- Cookies from third parties
- Server log files
- Processing of data (customer and contract data)
- Contact form
- Registration on this website
- Data transmission when concluding contracts for online stores, retailers and shipping of goods
- implemented technologies
1. data protection at a glance
General information
The following information provides a simple overview of what happens to your personal data when you visit our website.
As the operator of this website, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Analysis tools and tools from third-party providers
When you visit our website, your surfing behavior may be statistically evaluated. This is primarily done using cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
2. note on the responsibility
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.). The controller responsible for data processing on this website is
Josera petfood sp. z o.o.
Paproć, ul. Leśna 37
64-300 Nowy Tomyśl
3. data protection officer
We have appointed the following external service provider as data protection officer for our company
atarax group of companies
E-mail: datenschutz@josera-erbacher.de
Your rights as a data subject
First of all, we would like to inform you about your rights as a data subject. These rights are standardized in Art. 15 -22 EU GDPR. This includes:
The right to information (Art. 15 EU GDPR),
The right to erasure (Art. 17 EU GDPR),
The right to rectification (Art. 16 EU GDPR),
The right to data portability (Art. 20 EU GDPR),
The right to restriction of data processing (Art. 18 EU GDPR),
The right to object to data processing (Art. 21 EU GDPR).
To assert these rights, please contact
atarax Unternehmensgruppe
E-mail: datenschutz@josera-erbacher.de
The same applies if you have any questions about data processing in our company. You also have the right to lodge a complaint with a data protection supervisory authority.
4. User rights
As a user of our website, you have the following rights.
Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent. In these cases, we will explicitly ask for your consent before processing your data. You can withdraw your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to the collection of data in special cases and to direct advertising (Art. 21 GDPR)
If data processing is carried out on the basis of Art. 6 para. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defense of legal claims (objection pursuant to Art. 21 (1) GDPR).
If your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 (2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of breaches of data protection law, you have the right to lodge a complaint with the competent supervisory authority.The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.
Information, correction, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time. You can contact the above-mentioned controller or the data protection officer at any time with regard to this and other questions on the subject of personal data.
Encrypted payment transactions on this website
If there is an obligation to provide us with your payment details (e.g. account number for direct debit authorization) after the conclusion of a chargeable contract, this data is required for payment processing.
Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection.You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
With encrypted communication, the payment data you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.
5. data processing on our website
Cookies
General information
The website partly uses so-called cookies. Cookies are small text files that are stored on your computer and saved by your browser when you visit our website. Cookies do not cause any damage to your computer and do not contain any viruses, Trojans or other malware. Cookies are used to make our website more user-friendly, effective and secure.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this privacy policy.
Cookies used
The following cookies are used on our website:
- Necessary cookies These cookies are necessary for the use of the website by enabling basic functions such as page navigation and access to secure areas of the website. The website usually does not function properly without the setting of necessary cookies. Necessary cookies are also used for IT security purposes.
- Preference cookies Preference cookies enable website settings to be saved that are not linked to a permanent website identifier such as a user name. As a rule, such cookies contain information on language settings or the display of search results.
- Marketing and statistics cookies Marketing and statistics cookies are used for behavioral advertising. These include, in particular, cookies for the purpose of frequency capping or affiliate marketing. This also includes analysis or statistics cookies, which are used to determine the number of individual visits or the respective usage behavior on the respective website.
Legal basis
Cookies can be used without consent or with consent. Cookies that do not require consent are those that are necessary to use our online services or that serve IT security (necessary cookies). The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. Cookies requiring consent, on the other hand, serve to make the use of our website more pleasant for you (preference cookies). For example, we use cookies to recognize that you have already visited individual pages of our website or that you have already logged into your customer account. In addition, we also use temporary cookies for the purpose of user-friendliness, which are stored on your end device for a specified period of time. If you visit our website again to use our services, it is automatically recognized that you have already visited us and which entries and settings you have made so that you do not have to enter them again. On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you and to display information specifically tailored to you (marketing and statistics cookies). The legal basis for data processing for cookies requiring consent is Art. 6 para. 1 lit. a GDPR. This data includes page views, length of visit, origin and country, etc.. This statistical data is analyzed by us in order to improve our offer and to check the acceptance of individual websites.
Cookies from third parties
In some cases, we also allow third-party providers to place cookies on your end device. In all cases, this only takes place with your consent. Details on these providers can be found in the following sections: “Implemented techologies”.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
- This data is not merged with other data sources.
- The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.
Processing of data (customer and contract data)
We also process personal data insofar as it is necessary for the establishment, content or modification of the legal relationship (inventory data). This is done on the basis of Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. We only process personal data about the use of our website (usage data) insofar as this is necessary to enable the user to use the service or to bill the user. At the customer's request, we also store the bank details (IBAN & BIC) in the customer account for convenience purposes so that they do not have to be re-entered each time an order is placed.
The customer data collected will be deleted after completion of the order or termination of the business relationship (e.g. deletion of the customer account). Statutory retention periods remain unaffected.
Contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.
Registration on this website
You can register on our website in order to use additional functions on the site. We will only use the data you enter for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will reject the registration.
In the event of important changes, for example to the scope of the offer or technically necessary changes, we will use the e-mail address provided during registration to inform you in this way.
The data entered during registration is processed on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time. All you need to do is send us an informal email. The legality of the data processing that has already taken place remains unaffected by the revocation.
The data collected during registration will be stored by us for as long as you are registered on our website and will then be deleted. Statutory retention periods remain unaffected.
Data transfer when concluding contracts for online stores, retailers and shipping goods
We only transfer personal data within the ERBACHER the food family* group of companies or to third parties if this is necessary in the context of contract processing, for example to the companies entrusted with the delivery of the goods or the credit institution commissioned to process the payment. Any further transmission of data will not take place or will only take place if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
*Josera GmbH, Josera petfood GmbH, foodforplanet GmbH, Erbacher Food Intelligence GmbH, Josera Erbacher GmbH & Co. KG, food family Agency GmbH & Co. KG, Josera Polska sp. z o.o., Josera Petfood sp. z o.o.
The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures